Jillian Worsley Jillian Worsley

Set Your Non-Profit Up for Success Before the Season of Giving

Optimize Your Non-Profit’s Data Management for Success This Giving Season

As the giving season approaches, it’s crucial for non-profits to ensure their data is clean, accurate, and ready for year-end reporting. Our consulting agency specializes in helping non-profits standardize and clean up volunteer, donor, committee & board member, and staff data. We ensure your fund development data is accurate, including grant applications, campaign results, and event donations. Implement a standardized data entry process with our quick training sessions and comprehensive procedure documents.

Partner with us to leverage CRM systems like Salesforce Non-Profit Starter Pack, streamlining your data review, clean-up, process creation, and team onboarding. Our expertise will help you maintain data accuracy, showcase your successes, and make the most of the giving season.

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Jillian Worsley Jillian Worsley

The Hidden Dangers of Ignoring SLAs in Operations: Why Consistency is Key

Service Level Agreements (SLAs) are the unsung heroes that keep operations running smoothly, dictating response times, resolution rates, and overall service quality. But what happens when these crucial benchmarks are ignored? Ignoring SLAs can lead to chaos, with declining service quality, increased operational costs, lower team morale, and dissatisfied customers. It's vital to stay on top of SLAs to maintain trust and efficiency.

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Jillian Worsley Jillian Worsley

3 CRM Health Check Actions You Keep Forgetting!

Ensuring your CRM is in peak condition now will set your sales and marketing teams up for success as they sprint toward year-end goals. Here are the top three recommendations for assessing and optimizing your CRM health this summer.

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Jillian Worsley Jillian Worsley

CRM Dashboards: Tailored Views for Every Role

Learn how to transform your CRM experience with personalized dashboards and customized widgets, maximizing efficiency and empowering your team to make data-driven decisions. Download our free resource guide and embark on your dashboard journey today!

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Jillian Worsley Jillian Worsley

The Essential Guide to Deduping Records

In the bustling world of customer relationship management (CRM), maintaining clean and accurate data is paramount. Duplicate records not only clutter your CRM database but also lead to misinformation, miscommunication, and missed opportunities. Learn how to streamline your data management with my 5-step guide, including tips tailored to popular CRM systems like #Salesforce and #HubSpot. Don't let duplicate records hold you back—unlock the full potential of your CRM today!

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Jillian Worsley Jillian Worsley

The Secret Ingredient: Feedback

Ever felt like your CRM system is more of a hurdle than a help? You're not alone. Discover how regular feedback can transform frustration into efficiency, boost morale, and drive innovation. Don't miss out on valuable insights – check out my blog post for actionable tips and a free 5-step guide to surveying your CRM stakeholders.

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Jillian Worsley Jillian Worsley

Finding Harmony with your Internal Partners

Raise your hand if you have ever felt personally victimized by a process at work. Most often, our friends in Sales, Operations, and Marketing are feeling burnt out and rundown by bottlenecks and challenges in their processes. It's no secret that these departments each have their own set of priorities and objectives; there are opportunities for synergy and alignment that can elevate the customer experience to new heights. Read on to learn more!

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Jillian Worsley Jillian Worsley

Mastering Process Documentation for Success!

In today's fast-paced business landscape, Customer Relationship Management (CRM) systems are indispensable for managing interactions and driving growth. But here's the catch: the success of your CRM hinges on more than just technology—it's about aligning it with your processes and ensuring seamless user adoption. Enter process documentation, a game-changer often overlooked. Effective process documentation bridges the gap between technology and users, empowering your team to leverage CRM systems for enhanced customer interactions and sustainable growth. Don't let poor documentation hinder your CRM success!

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Jillian Worsley Jillian Worsley

Rev Up Your Business: 5 Telltale Signs You Need a CRM Shake-Up

Ready to supercharge your B2B sales strategy? Discover the telltale signs that your relationships need a CRM overhaul. Say goodbye to data chaos and missed opportunities, and hello to streamlined success! Buckle up for a game-changing journey towards business growth!

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Jillian Worsley Jillian Worsley

CRM: A Must for Business Success

In today's dynamic business landscape, customer relationships are the cornerstone of success. To effectively manage these relationships and drive growth, businesses are increasingly turning to Customer Relationship Management (CRM) solutions. But what is a CRM solution and why should your business care? Let talk about it!

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Jillian Worsley Jillian Worsley

Are you misusing your CRM?

It’s not enough to have a CRM. You need to know how to use it. Are you guilty of CRM misuse? Read on to see for yourself!

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